OVERVIEW
This article will list out Nabis’ internal policies when handling returns from retailers, and are intended to protect our operations and our brand partners from unnecessary returns from retailers.
INFORMATION
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30-day return policy – We will not accept products back from a customer if it has been in their possession for over 30 days. If a product has been at the retailer for less than 30 days, but has expired, we can not pick these units up. We can be flexible with this and can grant an extension of 45 days for more sensitive brands or retailers.
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Metrc tags, Metrc Manifest, and a Nabis Return From Retailer Order is required – We will require physical Metrc tags to pick up product(s) from a retailer, either the original tags we delivered to them, or the retailer’s Metrc tags. If retailers do not have tags to create their own packages in Metrc, we cannot accept the product back. A driver should never pick anything up without being provided both a Nabis Invoice and Metrc Manifest by the Nabis Dispatch team.
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Why do we need a Nabis Invoice? If a product is delivered, and was left at another license type overnight, the order is considered DELIVERED. This closes out the order and we will need a Return From Retailer order created to coordinate a pickup. We will then need to intake this order so that the product gets received back into our system.
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Why do we need the Metrc Manifest and tags? Metrc Manifest and tags are required by the state of California to track and trace all cannabis goods.
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What if the retailer rejected the product in Metrc? The retailer will not need to create a new Metrc Manifest. A Nabis Return From Retailer Order needs to be created.
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We will update the original manifest in Metrc with the updated driver/vehicle and provide our driver copies of the Metrc Manifest and Nabis Invoice.
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The driver must return with both the Nabis Invoice and Metrc Manifest signed, along with the original Metrc tag(s).
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What if the product was never accepted in Metrc? The retailer will not need to create a new Metrc Manifest. Because this product was signed for and left at the retailer, it is required to be either accepted or rejected by them. Once the retailer has rejected the appropriate line items in Metrc, a Nabis Return From Retailer Order needs to be created.
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We will update the original manifest in Metrc with the updated driver/vehicle and provide our driver copies of the Metrc Manifest and the Nabis Invoice.
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The driver must return with both the Nabis Invoice and Metrc Manifest signed, along with the original Metrc tag(s).
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**Please Note: All licenses are required to finalize intakes in Metrc by either accepting or rejecting product within 24 hours of delivery.**
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What if the product was accepted in Metrc? Because this product was accepted in Metrc, the retailer would need to create a new Metrc Transfer Manifest with Nabis as the destination before we can schedule a pickup. A Nabis Return From Retailer Order also needs to be created.
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We will provide our driver with copies of the Metrc Transfer Manifest and the Nabis Invoice.
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The driver must return with both the Metrc Manifest and the Nabis Invoice signed, along with the original Metrc tag(s).
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No returns for products that are expired or need to be destroyed – For expired products, we cannot legally transport any product whose COA is over 12 months old. If the brand wants to return product that has become unsellable and cannot be remediated, so it needs to be destroyed, we should request that the retailer destroy these units themselves. This protects our brand partners from incurring additional costs with Nabis.
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Destruction Fees: Nabis charges the brand $170 to pick up these units, along with our destruction fee of $170 on top of the cost of destruction (equivalent to the brand’s portion of destruction event based on units).
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Cost of destruction example: We are destroying 100 total units at $0.25 per unit, and 20 of those are from a return to retailer order of product that needs to be destroyed. Nabis would charge the brand $5.
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The brand may decide to credit the retailer for these damaged/expired products instead of creating a Return From Retailer order, but that is for the brand to discuss with the retailer.
We only accept returns as they were delivered – We can only accept the product back as it was delivered, untouched and in full. For example, if we delivered 50 units, and the retailer wants to return 30, we will have to decline. If the retailer puts any labels on the product, we will not be able to pick it up, even if they are removed.