OVERVIEW
Below is a Q&A of the most frequently asked questions regarding Marketplace Orders.
Q. Is this Marketplace Order an actual order?
Yes. We will be requiring all Retailers to submit a final acknowledgment before final checkout, whereby they are agreeing on that date to the terms of the order(s), and must digitally sign their name.
Q. How will Brands be notified that a Marketplace order has been created?
Brand admins and tagged reps, as well as Retailers, will be notified via email about any incoming orders upon submission, which will indicate that the order is a Marketplace-originated order, and you will immediately be able to see orders on the Orders Page, with a Cart Icon denoting it as a Marketplace-originated order. See screenshot below for a sample email confirmation and the Orders Page.
To receive these email notifications, your Order Update Emails notification toggle in the My Account settings should be turned on.
Q. Can Retailers save drafts?
Retailers don't have a formal 'Draft' per se, but their Cart in effect serves a similar purpose, since any items added will remain in the Cart upon signing in and out again, until deleted or an order is placed.
Q. Can retailers see the Order Changelog that outlines and changes made to an order?
Yes, Retailers can view the changelog just like a brand can.
Q. How will I be able to keep track of which orders have been placed on the Marketplace?
There is a ‘From Marketplace’ column in our configurable column-builder CSV report download on the Orders page, as well as several filters on site with shopping cart icons which filter whether the Orders (or, on the Inventory Page, Products) are on the Marketplace.
Q. What happens if the Retailer or Brand has an issue with a Marketplace Order?
If an issue arises with a Marketplace Order, you can always email help@nabis.com or marketplace@nabis.com, and we will be happy to assist you.
Q. What happens on the Retailer-side if they do not reach the Minimum Order Requirements?
There will be a pop-up upon order creation that will alert the user that they need to add more to their cart to place the order according to your minimums.
Q. Can a Retailer Request Payment Terms?
If Brands have not set up specific Retailer Group settings for a Marketplace Retailer, those Retailers can request specific payment terms for each Brand sub-order directly in the checkout!
Tagged Brand Reps and Brand Admins will receive an Email Notification and can approve/reject directly in the Email OR on the Orders Tab.
The Retailer/Brand also receives follow-up emails on the status of one of these requests.
Q. Can I control who receives sensitive Payment Terms Requests?
Yes, we’ve implemented an additional control over who receives sensitive Payment Terms Requests for Marketplace Orders. In addition to being EITHER a tagged Marketplace rep, admin, manager, OR General Marketplace contact, they'll also need to select this toggle 'on' in their User Settings.
Q. How do I receive email notifications for orders placed on the Marketplace?
For order notifications on the Marketplace, all team admins and tagged reps on Marketplace Orders can have access to these emails. Any user can turn on/off these emails at any time by going to their user settings, which is accessible under "My Account" in the top right-hand corner. From there, please turn on Order Update Emails to receive order notifications.