OVERVIEW
Below is a Q&A list of the most frequently asked questions regarding the Nabis Marketplace.
Q. Can any of my team members set up the Marketplace?
Only ‘Admins’ in your organization can list products on the Marketplace and will have visibility into the Marketplace Tab. If you need to upgrade any users/managers to ‘admin’ status, please go to the Users page on click on the Permissions option and navigate to the Organization Admin option. To add your users to that role, use the 'Add User' button and then click 'Update Role' (only Brand or Nabis Admins can change team members’ roles)
Q. How do we update our banner and logo?
Brands can upload a banner to be displayed on your Marketplace. You’ll also be able to update other marketing assets (Brand Description & Website URL). These assets can be switched out at any time using the Marketplace tab.
Q. What are the dimensions for the banner?
If you would like to upload a custom banner for your brand page, please upload a high-quality JPEG image of at least 2560x800, no larger than 2 MB. Consider a 1200px central safe zone for text.
Q. Can I download a sales sheet from the Marketplace?
Brands on the Marketplace can download a PDF sales sheet or menu downloadable by using the Marketplace tab and clicking the 'Print Menu' button.
Q. How are products sorted on the brand page?
They are sorted, by default, Best Selling, and users can change the sort by Price (Low to High, High to Low) as well.
Q. What are the image specs for the products?
For the main product image, the display dimensions are 1080px × 1080px (width x height), so the highest quality, 1:1 width-height ratio image is strongly preferred (square), but photos will automatically be resized and optimized.
When product details are clicked, the image display dimensions become 351px × 177px (width x height), with a 1.98:1 width-height ratio (rectangle).
To prevent any resizing or blurring of your images, center the square image within the rectangle.
Q. Can I zoom in on a product image?
Not at this time, but we hope to include this in future iterations of the Marketplace.
Q. Where can I list the MSRP retail price?
There isn’t a dedicated MSRP section at this time, but you can list this information in the description.
Q. Can I see my full brand page as it looks on the Marketplace?
Yes, there is a button inside the Marketplace to ‘Open Marketplace preview’.
Q. How will unit denomination work for products on Marketplace (e.g., case vs. unit)?
Marketplace products are sold in case pack quantities, and users on both the regular Nabis Order Form and the Marketplace will only be able to select in multiples of that quantity.
For example, if you are selling an MOQ (Minimum Orderable Quantity) ‘ten-pack’, and each of the ten costs $2, users can only select in increments of 10 (10, 20, 30, etc.), and buying 20 (2 ten-packs) will incur a cost of $20.
Q. What are best practices for naming my product and displaying it on Marketplace?
We recommend keeping the Product Title shorter than ~ 25/30 characters, so it doesn’t wrap onto the next line in Product Details Views. ‘Nabis | Ice Cream Cake | Preroll | Sativa’ as an example.
Q. Can we still submit orders on the regular Nabis Brand portal?
Yes, all existing Nabis features and Marketplace-listed products will be fully available for sale on the existing Nabis portal.