This process may be used for:
- Return From Retailer requests
- Missing Metrc tags that need to be reassigned
- Incorrect package tags that were accepted in Metrc
Step 1: Create a New Transfer
- Log in to Metrc.
- Within the "Transfers" tab, select New Transfer
Step 2: Select the Transfer Type
Set Transfer Type to:
Unaffiliated
Step 3: Select the Destination & Transporter License
The Destination License and Transporter License should both match the Nabis distribution license that originally delivered your order.
Bronx Distribution Center
HR Botanical Distribution LLC
License Number: OCM-DIST-24-000114-DX1
Rochester Distribution Center
HR Botanical Distribution LLC
License Number: OCM-DIST-24-000114-DX2
If you're unsure which location delivered your order, refer to your original Metrc manifest or contact the Nabis Customer Experience team.
Step 4: Enter the Transfer Date
Return From Retailer Pickups
- Use the pickup date provided by the Nabis Customer Experience team.
- If a pickup date has not yet been provided, select a date a few days in the future. This can be updated later if needed.
- Departure and arrival should occur on the same day.
- Unless otherwise instructed, use a time window between 7:00 AM – 5:00 PM.
Metrc Tag Reassignments
Since no physical pickup is taking place, the transfer date and time are not critical.
Simply select a time a few hours in the future to allow Nabis time to compliantly receive the transfer and complete the package tag reassignment.
Step 5: Complete the Route Information
The Route field is required.
Please enter your Nabis Order Number.
If applicable, you may also include your actual route information.
The Invoice field is optional but may be used to reference the original invoice number.
Step 6: Contact Information
Nabis Phone Number
510-394-1858
Step 7: Driver & Vehicle Information
If Nabis has already provided driver and vehicle information, enter those details.
If a driver has not yet been assigned, enter "temp" in the Driver and Vehicle fields. Nabis will update this information before pickup.
For transfers created solely to reassign package tags (no physical pickup), enter "virtual" for the Driver and Vehicle fields.
Note: The Registration Number field is not required.
Step 8: Add Returning Packages
Under the Packages section:
- Enter each package (Metrc tag) being returned.
- Select the blue highlighted package from the dropdown list.
- Use + Add Packages until all returning packages have been added.
All products being returned must be included on the transfer.
Step 9: Enter Wholesale Pricing
Use the pricing from the original invoice.
- Enter the line-item wholesale price - You can find this on your Nabis invoice for reference.
- Do not enter individual unit pricing, it would be the whole line item pricing.
Step 10: Register the Transfer
Once all information has been entered:
- Review the transfer for accuracy.
- Select Register Transfer.
No CSV upload is required.