OVERVIEW
This article covers the process for returns from retailers, involving a product that has been deemed defective.
DISCLAIMER
If a retailer has received cannabis products in METRC, general dissatisfaction does not warrant a return. Returns can ONLY occur when products are DEFECTIVE:
§ 5053. Returns Between Licensees
(a) If a licensee discovers that a manufactured cannabis good that was purchased from another licensee is defective, the purchasing licensee may return the cannabis good to the selling licensee only in exchange for a non-defective version of the same type of cannabis good or in exchange for a cannabis good of equal value.
(b) Except as provided in subsection (a) of this section, a licensee shall not return cannabis goods purchased from another licensee.
Authority: Section 26013, Business and Professions Code. Reference: Sections 26013 and 26070, Business and Professions Code.
PROCEDURES
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Before reaching out to Nabis, confirm your RETAIL PARTNER is requesting a DEFECTIVE (unusable) product return.
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If YES, reach out to help@nabis.com with:
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Nabis Order #
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Products in question,
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Product quantities
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Retail Contact (please Cc: this contact on the email for easy coordinating)
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Nabis Compliance will follow up to confirm defective nature of product and create Return From Retailer order.
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If you desire to replace this product with other non-defective products, please create your Delivery To Retailer order and follow up with the Nabis order # on this thread so Compliance can shift the date to coincide with the Return From Retailer pick up.
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If product IS NOT defective and already received in METRC, your only option is to offer a discount or credit on their next order.
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If products HAVE NOT been received in METRC, please instruct the retailer to refrain from doing so until they have spoken with Nabis Compliance.
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**Fees for “Return From Retailer Orders” parallel “Delivery to Retailer,” I.E. greater of % or minimum stop fee.