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Secure Payment Chain of Custody

Updated

OVERVIEW

Customers are responsible for ensuring the accuracy of the payment amounts provided to Nabis and noted in the Nabis payment confirmation sheet. Nabis drivers are responsible for accurately documenting payment information provided by the Customer. The responsibility of processing and confirming payment amounts falls under the purview of Nabis’ Cash Operations department. Cash Operations functions as a dedicated team within our Accounting department, with the primary objective of receiving and processing all payments from Nabis Customers.

 

Validation of the sealed contents within the tamper evident payment bag will be considered verified only after confirmation by Cash Operations, which typically takes place within 24 hours after payment has been received.

 

Nabis Driver Payment Collection Responsibilities

Drivers will review the retailer-associated tasks within their driver app to:

  • Identify COD orders for delivery

  • Identify orders for delivery that have ‘Must Pay Previous Balance’ (MPPB) checked off, and the

    associated invoice(s) required to be paid

  • Identify if there is a scheduled Payment Pickup (PPU), and if so, for which invoices

  • Identify any other invoices that may past due by pulling up the Customers’ AP Summary in the

    driver app and identifying eligible payments

    • The driver will ask Customer if they have payment available, and input reasons for non-payment into the driver app if they do not

Nabis’ Secure Payment Chain of Custody

  • Drivers prepare a tamper evident payment bag with a unique serial number associated with it based on invoice details provided by the Customer

    • Customers should place cash/check in the bag themselves whenever possible*

  • Drivers fill out the Nabis payment confirmation sheet, including the bag’s serial number, for the invoices being paid out, and provide the Customer a copy of the signed payment confirmation sheet

  • Drivers will seal the tamper-evident payment bag before exiting the premises under full view of the Customer’s security cameras

    • For security purposes, Drivers are instructed to handle payment in a secure location INSIDE the Customer’s licensed premises

Payment Discrepancy or Missing Payment Breakdown

  • If there is a discrepancy between Nabis' verified amount and the total on the Nabis payment confirmation sheet, Cash Ops will notify the Customer via email within 24-hours of receipt

    • A lack of response from the Customer within 5 business days constitutes agreement with the Nabis-verified amount

  • If a payment breakdown is not provided, the funds will remain as “unapplied” until Nabis receives direction from the Customer on how to apply the funds

    • Cash Ops will email the Customer within 24 hours of receipt requesting a payment breakdown

  • Customer may also email payment remittance instructions to ar@nabis.com

*Nabis asks that customers do not tape cash/coins, do not band cash with rubber bands (currency straps are acceptable), do not insert receipts between cash bundles, do not staple cash, do not write on cash, do not wash cash. We can not accept mutilated cash

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